I have a 2018 Eclipse Cross SEL that I bought brand new in July 2018. At the time I purchased it it did not have the longitudinal roof rails or the cross track roof bars. This was an option that I wanted (I have a kayak I want roof load) but there were no models on the lot equipped with the rails. I was informed by the salesman, the parts department of the dealership, the printed brochure of the model, and the on-line specifications of the model that it would be possible to add the rails later at a cost of approximately $600. However, because the Eclipse Cross was so new the supply system had not yet caught up with the demand and there were no rails available at that time. Everybody expected that the rails would be available in a couple of months at which time I could come back and purchase them and have them installed after sale. Good news, good sale experience, happy customer and new Eclipse Cross owner. The salesman, who is a great guy that I did and do trust without qualification, even called me back in a couple of weeks to tell me that he hadn't forgotten me but that the roof rails still hadn't arrived. Still good.
Now for the bad news. When I checked back with the dealership in January I discovered that the salesman and the parts department had both been misinformed and the brochure and on-line information were both either inaccurate or misleading. Latest word was that for the 2018 model year the roof rails were only available as a factory installed option and then only if you ordered the Touring package for the SEL (a $1900 additional option) which also included a 360 degree proximity sensor and warning system which I didn't care about and a sunroof which I most emphatically did not want. Since then, through further research, I have found that roof rails are an available option on all versions of the 2019 Eclipse Cross and does not require the Touring package.
After that long winded preamble, here's my question. Can I get roof rails installed on my 2018 Eclipse Cross? Are the 2019 roof rails compatible with the 2018 model? Anybody know? Who can I contact?
Thanks in advance for any help/info the community can provide.
Now for the bad news. When I checked back with the dealership in January I discovered that the salesman and the parts department had both been misinformed and the brochure and on-line information were both either inaccurate or misleading. Latest word was that for the 2018 model year the roof rails were only available as a factory installed option and then only if you ordered the Touring package for the SEL (a $1900 additional option) which also included a 360 degree proximity sensor and warning system which I didn't care about and a sunroof which I most emphatically did not want. Since then, through further research, I have found that roof rails are an available option on all versions of the 2019 Eclipse Cross and does not require the Touring package.
After that long winded preamble, here's my question. Can I get roof rails installed on my 2018 Eclipse Cross? Are the 2019 roof rails compatible with the 2018 model? Anybody know? Who can I contact?
Thanks in advance for any help/info the community can provide.