Annual Service

My first service is due this coming week and I have it booked in for Tuesday 26th May. Unlike @Telferstr I have a 200 km round trip to the selling dealer in Taree. Like @Telferstr though there will be no waiting area in the dealership but the town is only a few km's from there and they run a shuttle bus service. Luckily they have eased lockdown restrictions for us so getting around is not big issue though I'll be wary and utilise the social distancing measures. I'll have time to get some other shopping done whilst I wait. I am short of the 15000km mark by about 1000km and the service will be three days before the sale anniversary. I got it early so they can continue my roadside assist for the EC, which Mitsubishi pay for with our main motoring organisation as a carrot to service with the genuine dealer. Not much choice living rural so it's a no brainer. I've had no problems to report to the service staff and we have fixed priced servicing for the first three years on Mitsubishi vehicles but I'll be checking the price prior to signing the car in on the day. All in all I am very happy with the first year of ownership...

Hi Zarbs, That seems quite a journey you have there for your service trip, and hope you can pass the waiting time okay, and all the service work goes smoothly.
I purchase mine on the 14th May last year, so will be a few days late with the service, but there are no problems with this, as the dealer had to close down when the lockdown began at the end of March.
Due recognition of this is being taken by manufactures here, as long as the annual mileage figure since the last service, is not excessively exceeded above the recommended figure.
I have done just over the 6000miles of the 12000mile service interval, so well inside that figure.
We are having a Scottish Government Lockdown review next Thursday 28th May, when it is hoped there will be a lifting of movement restrictions etc., to some degree, but this all depends on the progress being made on the level of infections being recorded. These have be falling, but not as quickly as we would like to see.
mtgtnt, You can bet your bottom dollar that they will be charging you the full amount for the service. Mind you to be fair, oil does deteriorate with age whether use or not
when inside an engine, so an annual refresh does no harm. Hope all goes well when the time comes round for your second visit.

That's always a tricky situation, which is one of the reason I usually have the dealer service the car -- so they have a good record. I dug out my warranty and maintenance manual and looked for the disclaimers for denying coverage. After the usual bits about damage, non-OEM parts and unauthorized modifications, I came across the following:

NEW VEHICLE LIMITED WARRANTY

DAMAGE CAUSED BY IMPROPER MAINTENANCE OR FAILURE TO FOLLOW THE RECOMMENDED MAINTENANCE SCHEDULE

The repair of damages, which are caused because parts or services used were not those prescribed in this manual's recommended maintenance schedule, are not covered under warranty. It is the owner's responsibility to maintain the Vehicle as more fully set forth in, and in accordance with, the maintenance schedules outlined in this manual.

Be advised that Warranty coverage may be denied if proper maintenance is not followed.

Click to expand...

Then you go to the maintenance schedule and a lot of it is recommended but not required to maintain warranty coverage. Most of it is simple inspection, anyway. On top of which, depending on your location, there may be conflicts between state or federal consumer protection laws and the language of the warranty. The manual states that the engine oil be changed every 3,750 miles, but the dealer has indicated that 5k to 7k is fine for synthetic oils. I seriously doubt Mitsubishi would deny a claim for an engine problem solely based on the fact that an owner waited an additional 1k miles to change the oil, especially if the oil was rated for higher mileage applications.

I just to the things that should be done regardless -- change the oil and filter periodically (usually about every 4 months for my driving habits) and have them give the car a good look-over each time I bring it in. Replace belts, hoses, and other filters when worn, and report any squeaks or rattles.

The Service went well with no problems arising. I mentioned to the Service Receptionist the moving off stall problem, but having got used to it by giving the engine extra revs to avoid it happening, and had learnt to live with it.
However, I'm delighted to report they did the software update, and what a difference it has made, completely curing the problem. It has transformed the handling of the car and is now an absolute pleasure to drive. Until reading on here that there was a fix, I had begun to wonder, was it just me, but the problem is cured and solved. Just in case anyone is wondering, and as far as I am aware, this software fix applies to manual gearbox cars only, as the automatics did not suffer this problem. They also checked the second gear selection but say it is okay but to let them know if it gets to be a problem. This a very minor happening and once the car has done a couple of mile disappears. Also the only other issue was the Headlight adjustment, which after testing on the alignment machine, also turned out to be okay. Must just be missing the wonderful Headlights on my 2016 reg ASX had.