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Discussion Starter #1
OK so I misjudged a space in a car park and clipped a metal pillar.... :crying:
So as you can see in the image I got a lot of white paint down the side but that actually mostly came off with panel wipe however there was damage done.


I know it's not easy to judge from an image but anyone want to guess at the cost of repair (insurance paid BTW)?


Well it was done at a dealers body shop and followed Mitsubishi repair guidelines so involved 2 new doors, repair to the rear quarter, lots of plastic trim plus a new wheel as it was scraped a bit and Diamond cut wheels need machining to reface.


It took 5 days and Labour was 30 hours at near enough £1,000 with a total bill of £5,133 including parts, labour and 20% VAT so beware of damaging your car guys
 

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OUCH!!! :( :( :(

Although, from the image, it might have been worse. They replaced both doors? That would have been higher here, and insurance might have covered it, but less a deductible.

Don't let it put you off the car. When my wife got her Lancer 10 years ago, she was in the grocery store parking lot and a kid was collecting carts (you call them 'buggies' ? ;) ) and they got away from her, ran right into the passenger side rear door of my wife's car (with less than 400 miles on the odometer) and put a nice crease almost the entire length of the door. The girl was apologetic to the extreme and the store too full responsibility, covered the repair and you really couldn't tell anything had ever been repaired when done. Still, I don't think my wife looked at the car as "new" after that took the bloom off the rose, as it were.
 

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That was a painful experience 52. Hope all is well now.
 

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Sorry to hear and see the damage 52. How was the paint matching. Red Diamond (P62) has a four layer (two bakings) paint application at the factory which can't be replicated afterwards and it's only a three layer finish for any repairs. How does it look against the original paint of the front fender at different angles in sun light? They may have resprayed the whole right side to get a matching look.
 

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Discussion Starter #6
Sorry to hear and see the damage 52. How was the paint matching. Red Diamond (P62) has a four layer (two bakings) paint application at the factory which can't be replicated afterwards and it's only a three layer finish for any repairs. How does it look against the original paint of the front fender at different angles in sun light? They may have resprayed the whole right side to get a matching look.
Paint match is very good, even in bright sunlight you can't see any difference. Diamond Red is the reason I chose to go with an authorised Mitsubishi repair body shop rather than an Insurance company nominated one. That cost me an additional £250 on the excess for not using one of there specified repair shops, but was the right decision as I did call the 'approved' repairer first who said they would 'repair rather than replace' what they could.....


Hasn't put me off the car BTW, it was a stupid error on my part (though I blame the mother in law who was sat in the back seat for distracting me :devil: )
 

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Ha ha. Shades of Les Dawson there 52.
Good to read that the repair is of a high standard with a very good paint match and you still like the car.
 

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Paint match is very good, even in bright sunlight you can't see any difference.
Great news. Here in Australia Mitsubishi doin't offer a touch up paint pen or bottle for the Red Diamond. We have been using a mixed set of nail polish for stone ships etc. but I found a local company that makes touch up repair kits and they are making up a touch up jar of the Red Diamond. The nail polish, whilst a very close match, wasn't really permanent enough.
 

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Just had the windshield replaced on mine. I had to use dealership shop, no auto-glass shop could even buy the glass, at least not in a timely manner.
2-3 hours were the estimated times from the auto-glass shops. I knew it would be about 3 because sensors had to be checked and aligned if needed.
All irrelevant since I had to go to the dealership shop. After taking photos they told me 4.5 hours. I was none too happy with that but accepted it. Then they wanted the car for 24 hours due to waiting for insurance to accept. I said no. When you get the response from insurance call me to schedule a time. (this was a Thursday) Monday, finally get a call. *rolls eyes* Scheduled for Wednesday. We get there at 9am as scheduled. Takes 15 minutes to complete paperwork. Then he said return at 4pm. WTF!! You said 4.5 hours. Now he is saying 6 hours. 3 hours for replacement and 3 hours drying time. I have already had bad experiences with this shop, but this had me just short of leaving.
Now I am debating trading it in or ditching the warranty so I don't have to deal with this place anymore.
 

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Discussion Starter #10
Great news. Here in Australia Mitsubishi doin't offer a touch up paint pen or bottle for the Red Diamond. We have been using a mixed set of nail polish for stone ships etc. but I found a local company that makes touch up repair kits and they are making up a touch up jar of the Red Diamond. The nail polish, whilst a very close match, wasn't really permanent enough.
TIP: I had one made a year ago locally for bonnet chips after our 1st trip to Italy.


The top 'clear coat' though had to much metallic added (it's not actually clear but coloured) so I had to dilute it with thinners to get a better match


Colour code is MITS P62 Base Coat and MITS P62 for the top coat
 

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Now I am debating trading it in or ditching the warranty so I don't have to deal with this place anymore.
Same sort of response that drove @oldsalt from Mitsubishi to Subaru. My first year service is not due for another few months and I will be keeping a close eye on the service department of the dealer. The EC came with fixed price servicing for the first three years but that may not be enough to keep me in the fold if the dealer treats me badly. Here we get free roadside assist for the next year if we stay with genuine service but this may not be enough if their services are crap. Under Australian Consumer Law we can pick any mechanic to do the service work and maintain full manufacturer warranty. I have to travel 100km to the dealer but my nearest capable mechanic is 20km away.
 

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Discussion Starter #12
Under Australian Consumer Law we can pick any mechanic to do the service work and maintain full manufacturer warranty.
It's the same in the UK as long as the garage is VAT (Value Added Tax) registered though why the tax status makes a difference I don't know.


I have 3 years servicing paid on my car and 3 years EU wide Roadside Assistance and a 5 year warranty with the option to extend the servicing plan at the 3 year point. It's interesting what's offered in other markets by the manufacturers.
 

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I have the 3 year service plan for my Eclipse Cross, which I also had on my previous ASX. Bought the EC from the same dealer as the ASX and so far have found them to be very good with no issues arising to date.
My car is due its next service in May, so will see how things go then.
Its a great pity that a dealerships poor management standards, can ruin the reputation and owner experience of a car, which has given good service, but all this can be easily upset by a bad dealer attitude in handling problems which may arise from time to time. They seem to forget the old saying "A customer is always right, even when he/she is wrong".
Never fail to report directly back to Mitsubishi any bad level of service, to allow the manufactures dealer staff to take the appropriate action that may be required.
Likewise it is only fair to also report a good service experience from a dealer, to the manufacturer concerned.
A Dealership on top of its game, should be able to turn a bad experience into a good one.
 

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Forgot to mention that they charged the insurance €1050 (-150 deductible I had to pay). Nothing special about the glass. That is just nuts.
 

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Sorry to hear this that really sucks. Some dealers can be dirty.

We purchase all our Mitsubishis at Renn Kirby Mitsubishi in Frederick MD then have them serviced at Five Star Mitsubishi in Altoona PA. Renn Kirby has the best prices around (1.5 hr drive) as we got around $7,000.00 off both our loaded Eclipse Cross SEL’s and our sales guy is great. Then we have all our Mitsubishis serviced at Five Star Mitsubishi (1 hr away) and their Service Department is amazing and give us a car to go shopping in each time we go for our oil change. We pay $42.00 with tax for our 0W20 Synthetic Oil Change, Filter Change, Tire Rotation, Fill Any Fluids, Match Up Tire Pressures, Hand Car Wash and Wheel Cleaning and a 27 Point Inspection with Multi Page Print Out. They have also installed multiple oem Mitsubishi Accessories over the years at super low rates for us. They are awesome at Five Star!

I hate hearing about these bad Mitsubishi dealers out there because there are good ones and it sucks you had to deal with that type a dealer. We have owned several Mitsubishis all purchased new: 2015 Mirage ES, 2016 Outlander Sport GT AWC, 2017 Mirage G4 SE, and we now own 2 Eclipse Cross SEL’s with S-AWC and the Touring Package in Red Diamond & Octane Blue.

Best of luck!
 
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