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I have a 2018 Eclipse Cross 3 that has only done 9500 miles & the clutch & flywheel need replacing Mitsubishi UK say this is a wear & tear item & it’s not covered by the Warranty.
Has anyone else had a similar problem
 

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Nobody has raised the subject RMP that I know of. The main complaint is that some people sometimes have problems engaging second gear, but otherwise the clutch has not been mentioned in any significant numbers..
It seems a bit strange for a major failure to take place at such a low mileage. Have you owned the car from new?, and had any issues with the clutch or gear selection issues. It could be that the clutch assembly setup has been incorrect from day one, causing the clutch to slip, thereby causing excessive wear and damage to the fly wheel.
I would argue the point with them and your dealer. and see if they would at least make a contribution to the cost of the repair, which they must know from their warranty records, that it is not an normal failure or issue at 9500 miles.
I presume that nobody that drives the car, has the bad habit of resting their left foot on the clutch pedal when driving, as this does have a bad effect on the life of the clutch disc etc.
Welcome to the Forum and sorry to read of your Clutch and Flywheel problem. Here's hoping it can be sorted out at minimal cost to yourself.
 

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Discussion Starter #3
Hi Telferstr
Thanks for getting back to me I appreciate your feedback.
Unfortunately Mitsubishi Customer Services have today refused to offer any good will gesture towards this repair. Needless to say I am totally disgusted with there response to this situation. I have requested an independent inspection from a Dekra Inspector & have registered my complaint with the Motor Ombudsman, not something you would expect to have to do with a manufacturer like Mitsubishi.
We purchased the car at 9 months old with the balance of a 5 year warranty & it had had only done 3300 miles then. I did report the clutch operation seemed not quite right to our Mitsubishi Service centre but were told that’s just how it is on this model.
I think by any standard of driving that a clutch should last for more than a total of 9500 miles in 23 months.
My wife & I have each had more than 40 years driving experience had multiple cars & never had a clutch failure.
So disappointed with Mitsubishi 🤬
Now faced with a bill for £1670 😤
 

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That is disappointing to read and would have thought Mitsubishi would have been more understanding. Did you purchase the vehicle through a Mitsubishi Dealer, if so I would remind them of your complaint regarding the clutch action and see if that helps to concentrate their mind. To only real problem I had was getting used to the clutch when moving off from standstill, as I found it very easy to stall the engine, and had to applied extra engine revs to overcome the issue when moving off. If you look through some previous posts a number of people also had the same problem. It turned out to be a software problem and when having the car serviced in May this year the new software was applied which cured the problem completely. They also did something to adjust the gear selection cables which has also overcome the 2nd gear selection which was slightly difficult to engage when the engine was cooled. this slight problem has also been cured.
It has come to mind that I did read on hear recently, that somebody did have a clutch problem, I think in the UK, and the dealer replaced the clutch assembly under warranty, with a modified type of clutch assembly.
It will try and find that, and see if it would be of any help to you in sorting out your problem.
 

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Discussion Starter #5
That is disappointing to read and would have thought Mitsubishi would have been more understanding. Did you purchase the vehicle through a Mitsubishi Dealer, if so I would remind them of your complaint regarding the clutch action and see if that helps to concentrate their mind. To only real problem I had was getting used to the clutch when moving off from standstill, as I found it very easy to stall the engine, and had to applied extra engine revs to overcome the issue when moving off. If you look through some previous posts a number of people also had the same problem. It turned out to be a software problem and when having the car serviced in May this year the new software was applied which cured the problem completely. They also did something to adjust the gear selection cables which has also overcome the 2nd gear selection which was slightly difficult to engage when the engine was cooled. this slight problem has also been cured.
It has come to mind that I did read on hear recently, that somebody did have a clutch problem, I think in the UK, and the dealer replaced the clutch assembly under warranty, with a modified type of clutch assembly.
It will try and find that, and see if it would be of any help to you in sorting out your problem.
That is disappointing to read and would have thought Mitsubishi would have been more understanding. Did you purchase the vehicle through a Mitsubishi Dealer, if so I would remind them of your complaint regarding the clutch action and see if that helps to concentrate their mind. To only real problem I had was getting used to the clutch when moving off from standstill, as I found it very easy to stall the engine, and had to applied extra engine revs to overcome the issue when moving off. If you look through some previous posts a number of people also had the same problem. It turned out to be a software problem and when having the car serviced in May this year the new software was applied which cured the problem completely. They also did something to adjust the gear selection cables which has also overcome the 2nd gear selection which was slightly difficult to engage when the engine was cooled. this slight problem has also been cured.
It has come to mind that I did read on hear recently, that somebody did have a clutch problem, I think in the UK, and the dealer replaced the clutch assembly under warranty, with a modified type of clutch assembly.
It will try and find that, and see if it would be of any help to you in sorting out your problem.
Thanks so much anything you can find to aid my case would be greatly appreciated.
I have the independent Inspector going to check it out tomorrow but not hopeful.
Did buy from independent dealer but had it checked & signed up for Service Plan straight away at Main Mitsubishi Dealer.
 

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Go to the section "Mitsubishi Eclipse Cross. Issues, Defects & Recalls" and look under Issues and Problems, and there is a post titled Clutch Control.
You will come a cross a post by Trevster where it is mentioned about a modified clutch cover being fitted, which has improved and cured his complaint.
It also mentions a rewrite software update is available to overcome the possible stall problem a number of people, including myself, were experiencing.
 

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hello,

there was a recall campaign for the clutch in germany in november 2019,

I got a new clutch on guarantee

is only for manual clutch eclipse cross produktion date 2017 -2019


there is a throttle software update and a new pressure plate
(official return paper from mitsubishi for manual clutch with problems)


best regards
 

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Well done in providing this information joejoe. Hopefully it will assist BigRMP with his Warranty Claim. It at least provides evidence that a modification was required.
Thanks again.
Come on Mitsubishi, show willing to sort this problem out.
 

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Discussion Starter #10
hello,

there was a recall campaign for the clutch in germany in november 2019,

I got a new clutch on guarantee

is only for manual clutch eclipse cross produktion date 2017 -2019


there is a throttle software update and a new pressure plate
(official return paper from mitsubishi for manual clutch with problems)


best regards
JoeJoe
Thank you very much for coming back with that very useful information.
Maybe Mitsubishi UK will accept there was a problem now.
I have had an independent Inspector look at the clutch & he has contacted Mitsubishi with a number of TQ’s.
With regard to any Software update he was told this was only applicable for models with Diesel engine, mine is Petrol.
Can any of you guys confirm this is the case ?
 

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Complete rubbish BigRMP regarding the software rewrite. My car is a 1.5 Ltr petrol engine, as are all Eclipse Cross Models in Europe and many other markets. I can assure you my car has had the Software update to address the stall problem encountered by many users on here with the Petrol engine and manual gearbox. Your independent inspector is being given the wrong information. A number of users on here and in the UK have had this software update carried out, and it has cured the tendency to stall when moving off from a standstill position.
Also the post from Joejoe regarding a recall in Germany, confirms there is/was also a clutch problem, which has been recognised and recall action taken in Germany to improve the situation.
Keep at them and hopefully you will get the assistance required.
 

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Discussion Starter #12
Complete rubbish BigRMP regarding the software rewrite. My car is a 1.5 Ltr petrol engine, as are all Eclipse Cross Models in Europe and many other markets. I can assure you my car has had the Software update to address the stall problem encountered by many users on here with the Petrol engine and manual gearbox. Your independent inspector is being given the wrong information. A number of users on here and in the UK have had this software update carried out, and it has cured the tendency to stall when moving off from a standstill position.
Also the post from Joejoe regarding a recall in Germany, confirms there is/was also a clutch problem, which has been recognised and recall action taken in Germany to improve the situation.
Keep at them and hopefully you will get the assistance required.
Telferstr
Thanks again for your speedy reply & confirming that the Software update did apply to petrol models.
It will be interesting to see how Mitsubishi respond to this latest information.
Cheers
 

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Any further developments RMP. Keep us in the picture when you can. Best of luck.
 

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Discussion Starter #14
Any further developments RMP. Keep us in the picture when you can. Best of luck.
Guys
Thank you so much for all your assistance with this issue I have just had a call from Mitsubishi Customer Services & they are now prepared to do the work under Warranty 🥳
This has lifted a massive weight off me & I am sure all your contributions helped bring about this change of mind, albeit late in the day.
Once again thank you all
Cheers
BigRMP
 

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Great news! I'm glad Mitsubishi stood up to take responsibility. Hopefully this restores your faith and your clutch. (y)
 

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Wonderful News BigRMP!!!! Well done in persisting with your efforts to have this justifiable claim met by Mitsubishi.
Very pleased for you and also with Mitsubishi for being prepared to revise their previous decision.
 

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That's great to see someone keep after mitsubishi to get the repair done! So many hear no and give up. Way to go!
 
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