[Telferstr]

Zarbs,
Have not noticed Old Salt on for a while, hope he is not affected by these terrible Bush Fires you are experiencing.

 

[zarbs]

Zarbs,
Have not noticed Old Salt on for a while, hope he is not affected by these terrible Bush Fires you are experiencing.

You may have missed the discussion as it was in the nudge bar thread but he has sold his EC after too many issues with Mitsubishi Australia and trying to get his software upgraded to version U that is currently shipping with MY19 models. He signed off saying he was buying a Subaru and true to his word he hasn't been back.

Customer service is an oxymoron for Mitsubishi Australia it seems. All talk and no action. If ownership was predicated on the support of the manufacturer then I too would probably not be an EC owner as the company here has a very poor track record with me as well. I like the vehicles they sell and that's it. That's why I find forums like this helpful as it gets around the intransigence of the manufacturers service and support.

You never know he may be lurking here in the shadows but not giving input...

 

[Lunatic59]

Are other dealers markedly better in Australia? Here in the U.S. bad service isn't decided by manufacturer. 20 years ago when I bought my Montero Sport I walked into the local dealer, talked to them for maybe 5 minutes and walked right out the door. I then drove to a dealer an hour away who ended up getting my business. When my local Mitsubishi dealer was sold to a big auto group around 2010, it was the same staff, but a completely different, much improved attitude. I bought my Outlander and Lancer Sportback from them. The day I went to look at the Eclipse Cross, they were literally scraping the dealer name off the door when we pulled up. It was move-in day for the Mitsubishi dealer from Philadelphia who had just bought the franchise. While they weren't technically open for business, they broke their backs helping me find what I wanted ... and I was their first customer!

Point being, change the name from Mitsubishi to Honda, Toyota, Mazda, Ford, Chevy, BMW, Mercedes, Range Rover ... and you'll find good and bad dealerships in the U.S.

 

[zarbs]

Sadly, @Lunatic59, it is the Mitsubishi customer service that is bad in our case. I have found my dealers to be excellent in most cases as sales and service are their bread and butter. Any contact with Mitsubishi Australia Customer Service brings no real answers. If they can't send out a brochure they point you to a dealer in most all other situations. You cannot get information from them about your vehicle and when you go to the dealer they either don't have the knowledge or Mitsubishi has not made the information available to them either.

It has been a recurring theme over the years and it is discussed on many forums in and around Australia. You just get the run around. It's like they don't want to let out any secrets. The dealer network is their saving grace and, except for the odd occasion, I have had great response from them. Even when a dealer service driver tore open the lower sill of my 380 (sold as the Galant in the US) on a gutter when I had it in for service they didn't argue and loaned me a brand new car whilst they put my car in for repair at no cost.

 

[Telferstr]

Thanks Zarbs, I must have missed that development. I know he had been looking at alternatives and not pleased with the service he was receiving.
So far Mitsubishi UK have answered any query I have raised with them since I purchase my ASX nearly 4 years and have done so in relation to the Eclipse Cross I have now. They seem interested in their customer base here and long may this will continue.
Hopefully Mitsubishi HQ will wake up to their own short comings in Australia, and sort it out.
Thanks again for the information regarding Old Salt.

 

[Lunatic59]

I am surprised, really. My experiences have been similar to Telferstr. I suppose it was because it was move-in day, but when I bought my Cross there was a Mitsubishi Corporate rep there. He was very enthusiastic and helpful. We had a nice chat while the salesman tried to find enough paperwork to actually sell me the car. He was forthcoming and seemed genuinely interest in my opinions. At one point we got on the subject of the EVO and the Eclipse and he hinted the Mitsubishi is going to be bringing back the Lancer in 2021 or 2022. My guess is it will be either a hybrid or fully electric.

 

[zarbs]

Glad to hear you guys are getting good support. I am of the view that the customer support here is outsourced to a third party company who just answers in their generic call centre with the Mitsubishi name. Whilst the distribution centre is in Western Sydney for cars and spare parts, the customer service is out of a little bolt hole office in inner Sydney when I last checked as I often worked in and around that location with my own job. As noted, I have no issue with my support from dealerships...

 

[wasabi]

Toyota's customer service is one thing I missed with my Corolla but I've promised to find a good independent shop.

Of course that won't work for warranty jobs.

 

[Lunatic59]

Never had an opportunity to deal with Toyota customer service, but I found their dealerships rather smug and condescending.