I had that happen to me, too. I think the software connecting to the app is incredibly buggy, but they keep working on it. I actually used the Mitsubishi Connect info button in the cabin to report the issue and they reached out to me by email (as requested). For the maps thing try this ...This system is so worthless. Im shocked they can't come out with something better. Mine constantly says it's started but hasn't. Then when it does start it reloads and indicates it hasn't. I stopped using it at all. I'll stick with my fob autostart. It also can't tell me where my car is, but it will show me on the map, lol.