Just saw this now. Well, from past experience, good Service Advisors would be able to look up TSBs (Technical Service Bulletins) for your vehicle and check for any updates to firmware, or recalls. This is one of the things that, personally, one of the behaviors that distinguish a "good" Service Department or Service Advisor from the rest. Every time you take your car in for an oil change, inspection, or any other service - an Advisor can check for TSBs.
Now, whether your local SA checks is a matter of SOPs at your dealership. I will sympathize that, even for myself, it's been a good while since I've been to a top-notch dealership (I so miss Houston. Really. And even at that, today, the quality of Mits Service Departments, techs, and SAs just aren't what they used to be when they used to produce the really good shit that everyone lusted over.)
But, I digress. Every now and then, when I go in for service, I ask whether there are updates. Often the answer is "no". On one hand, that could be a good thing (nothing found that needs fixing). On the other hand, we all have noticed things that need fixing, regardless (you might be familiar with my go-to soapbox item: fucking shitty CVT programming). But, the fact that Mitsu isn't improving on stuff (like, bugs with SDA / Smartphone Link Display Audio, touchpad, Mitsubishi Connect, etc.) to make the ownership experience better --- well, that's just... blasé .
And owners who keep asking or complaining are just what... annoying? Should my parents have named me Karen instead?
Yeah. Soapbox suds flow aplenty.